Customer support
How can we help?
Pick the closest reason, tell us what is going on, and the message lands with the person who can answer it. One form, no ticket portal, no account required.
FAQ
Before you write
How fast will someone reply?
Usually within one business day. Enterprise and billing questions go to the founders directly, so those often come back sooner.
Can I write from a personal email address?
Yes. The Request Access form asks for a work address because it qualifies a sales lead, but support does not. If the thing that is broken is your corporate login, a personal address may be the only one you can reach us from, and that is fine.
What should I include for a technical issue?
A generation ID, the engine you used, and roughly when it happened. That is enough for us to pull the job and answer properly on the first reply instead of asking for details and waiting another day.
I want a demo, not support. Where do I go?
The Enterprise page has a request form built for that, and it captures the volume and timing detail a scoping conversation needs. Pick Enterprise and business here if you would rather just write to us.
What do you do with my message?
We use your message and address to answer you. It is stored so the team can pick the thread back up, and it is not used for marketing and not sold.